SHIPPING & REFUNDS
COVID-19: International Deliveries may have delays due to limited flights & other delivery service restrictions.
Shipping Restrictions are changing daily, if we currently don't ship to you, please message us on instagram @wearenotvibes & let us know, so we can add it as soon as it's available.
Domestic & International Orders
All orders are sent with Australia Post. Orders within Australia should arrive within 3-5 business days after shipping date. International orders can take 4+ weeks due to customs here in Australia & at the order location.
You will receive all relevant tracking information once we have shipped your purchase.
We accept payment via PayPal, Credit Card (Visa, MasterCard & Amex), our Gift Cards Apple Pay, Shop Pay & Google Pay.
We Are Not Vibes does not receive any of your credit card details when you pay. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.
Please be aware each candle is handmade by us, not factory made. So discolouration (including yellowing of un-natural scents), & imperfections are inevitable in some cases. We are not required to replace candles that we believe are imperfections not damaged.
We are not required to replace or refund any orders that are damage due to shipping, all orders are sent with ample protection to prevent any damages.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please be sure to contact us within 7 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- To complete your return, we require a photo of the item as you received it, receipt or proof of purchase.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 14 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale/Sample items (if applicable)
Only regular priced items may be refunded, unfortunately sale & sample items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund - i.e. You will only receive a refund for the product you purchased only.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When returning your item, please ensure it is securely packaged to avoid breakages.We Are Not Vibes will not be responsible for any returns not packaged properly that are broken in transit. Any items broken in transit due to customer fault will not be eligible for return or exchange.